Shipping Policy

Last updated: July 5, 2024

This Shipping Policy outlines the terms and conditions for shipping provided by GREENFOODS AGRI USA LLC and GREENFOODS AGRI PROCESSING INDUSTRIES LIMITED (“we,” “us,” or “our”) for customers located in the United States and Kenya. By placing an order with us, you agree to the terms of this Shipping Policy.

Order Processing

Please allow 1-2 business days to process your order. You will receive an email notification once your order has been shipped. Orders are processed and shipped during regular business hours (Monday through Friday, 9 AM – 5 PM, excluding holidays).

Shipping Methods and Delivery Times

For the United States:

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 2-3 business days
  • Two-Day Shipping: 2 business days
  • One-Day Shipping: 1 business day
  • Same-Day Delivery: Available in select locations for orders placed before noon.

For Kenya:

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 2-3 business days
  • Next-Day Delivery: 1 business day
  • Same-Day Delivery: Available in select locations for orders placed before noon.

Shipping Costs

Shipping costs are calculated based on the shipping method chosen, the destination of the order, and the weight of the products. The following rates apply:

For the United States:

  • Standard Shipping: $10.99
  • Expedited Shipping: $15.99
  • Two-Day Shipping: $19.99
  • One-Day Shipping: $29.99
  • Same-Day Delivery: $39.99

For Kenya:

  • Standard Shipping: Ksh 1,000
  • Expedited Shipping: Ksh 1,500
  • Next-Day Delivery: Ksh 2,000
  • Same-Day Delivery: Ksh 3,000

Heavy Items Surcharge

Due to the weight of our products, a surcharge may apply for heavy items. The surcharge amount will be calculated and displayed at checkout.

Free Shipping

We offer free Standard Shipping for orders over $200 in the United States and over Ksh 25,000 in Kenya.

International Shipping

We offer international shipping to most countries, excluding those under trade sanctions and those not easily accessible through standard shipping methods. Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on the destination country, generally between 8 to 20 business days.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. GREENFOODS AGRI USA LLC and GREENFOODS AGRI PROCESSING INDUSTRIES LIMITED are not responsible for these charges if they are applied and are your responsibility as the customer.

Insurance and Risk of Loss

To safeguard against the risk of loss or damage during shipping, we insure all orders. The insurance cost is included in the shipping fee. Once the order has been shipped, the risk of loss and title for products pass to you upon our delivery to the carrier. In case of loss or damage during shipping, please contact us immediately at sa***@gr************.com with your order number and details of the issue.

Local Delivery

Local delivery is available in select areas:

For the United States: Local delivery is available within a 20-mile radius of our US location. Orders placed before noon will be delivered the same day. Orders placed after noon will be delivered the next business day.

For Kenya: Local delivery is available within a 20-kilometer radius of our Kenya location. Orders placed before noon will be delivered the same day. Orders placed after noon will be delivered the next business day.

You will receive an email with real-time tracking information once your order is out for delivery.

Returns, Refunds, and Exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at cu*************@gr************.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Contact Us

If you have any further questions, please don’t hesitate to contact us at sa***@gr************.com .

For GREENFOODS AGRI USA LLC: GREENFOODS AGRI USA LLC 3008 Donamire Ave NW Kennesaw, GA 30144 United States

For GREENFOODS AGRI PROCESSING INDUSTRIES LIMITED: GREENFOODS AGRI PROCESSING INDUSTRIES LIMITED PO BOX 63 – 10205 MARAGUA MARAGUA, Central 10205 Kenya