Price Match Guarantee Policy

Last updated: July 16, 2024

At GREENFOODS AGRI USA LLC and GREENFOODS AGRI PROCESSING INDUSTRIES LIMITED ("we," "us," or "our"), we strive to offer competitive pricing on all our products. This Price Match Guarantee Policy outlines our approach to price matching, including periods when we do not offer price matching.

  1. Price Match Guarantee

We are committed to providing you with the best possible prices. When our Price Match Guarantee is active, you can request a price match under the following conditions:

  • The product must be identical in brand, model, size, weight, color, quantity, and SKU.
  • The product must be in stock and available for immediate purchase and delivery at the competitor’s store or website.
  • The competitor’s price must be publicly advertised and verifiable at the time of the request.
  • The competitor must be an authorized retailer selling within the United States or Kenya.
  1. Exclusions

The Price Match Guarantee does not apply to:

  • Items sold by third-party sellers on marketplaces (e.g., Amazon, eBay).
  • Clearance, closeout, liquidation, refurbished, or open-box items.
  • Prices from membership clubs, auction sites, or subscription-based pricing.
  • Special promotions, including but not limited to, rebates, mail-in offers, coupons, bundles, or free items.
  • Errors or misprints in advertisements or competitor pricing.
  1. How to Request a Price Match

When the Price Match Guarantee is active, you can request a price match by following these steps:

  1. Contact Us: Email us at cu*************@gr************.com with the subject line "Price Match Request."
  2. Provide Information: Include the following details in your email:
    • Your full name and contact information.
    • The product name, model number, and SKU.
    • The competitor’s price, a link to the competitor’s website, or a copy of the competitor’s advertisement.
    • Any other relevant information to verify the competitor’s price.
  1. Verification and Approval

Our customer support team will verify the competitor’s price and product eligibility. Verification may include contacting the competitor to confirm the price and availability. We reserve the right to approve or deny any price match request at our sole discretion. If your request is approved, we will match the competitor’s price at the time of purchase.

  1. Post-Purchase Price Match

When the Price Match Guarantee is active, if you find a lower price on an identical product within 14 days of your purchase from us, we will refund the difference. To request a post-purchase price match, please contact us with the required information as outlined above.

  1. Periods When Price Match is Not Offered

There may be times when we do not offer a price match guarantee, either temporarily or permanently. During these periods, the following applies:

  • We will not match competitors' prices.
  • We will not process post-purchase price match requests.
  • We will clearly communicate on our Site that the Price Match Guarantee is not active.
  1. Competitive Pricing

Even when the Price Match Guarantee is not active, we regularly review our prices to ensure they remain competitive and reflect the value of the products and services we offer. We encourage you to check our site frequently for special promotions and discounts.

  1. Special Offers and Discounts

While we may not always offer a price match guarantee, we do provide various promotions, discounts, and special offers throughout the year. Please visit our Promotions Page for current deals and offers.

  1. Changes to This Policy

We reserve the right to modify or discontinue the Price Match Guarantee at any time without prior notice. Any changes will be effective immediately when we post them on our Site. Your continued use of the Site following the posting of revised terms means that you accept and agree to the changes. You are expected to check this page each time you access the Site so you are aware of any changes, as they are binding on you.

  1. Contact Us

If you have any questions about our Price Match Guarantee Policy or need assistance, please contact our customer support team at cu*************@gr************.com .