How to Make a Return or Get a Refund
- Review Our Return Policy
Before starting a return, please review our Refund and Return Policy to ensure your item is eligible for return.
- Prepare Your Return
Ensure the item is unused, in its original condition, and in the original packaging. Take note of the return window (up to 30 days after delivery).
- Contact Customer Support
Email us at cu*************@gr************.com with the following information:
- Order number
- Reason for the return
- Photo of the item (if damaged or defective)
Our customer support team will review your request and provide you with a return authorization and instructions on how and where to send your returned item.
- Ship Your Return
Pack the item securely and ship it to the appropriate address:
For the United States:
GREENFOODS AGRI USA LLC
3008 Donamire Ave NW
Kennesaw, GA 30144
United States
For Kenya:
GREENFOODS AGRI PROCESSING INDUSTRIES LIMITED
P.O. BOX 63 - 10205 MARAGUA
MARAGUA, Central 10205
Kenya
You are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
- Receive Refund or Exchange
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days. For exchanges, we will send you the replacement item as soon as possible.
- Contact Us for Any Issues
If you encounter any issues or have any questions during the return process, please do not hesitate to contact our customer support team at cu*************@gr************.com . We are here to help!