How to Make a Return or Get a Refund

  1. Review Our Return Policy

Before starting a return, please review our Refund and Return Policy to ensure your item is eligible for return.

  1. Prepare Your Return

Ensure the item is unused, in its original condition, and in the original packaging. Take note of the return window (up to 30 days after delivery).

  1. Contact Customer Support

Email us at cu*************@gr************.com with the following information:

  • Order number
  • Reason for the return
  • Photo of the item (if damaged or defective)

Our customer support team will review your request and provide you with a return authorization and instructions on how and where to send your returned item.

  1. Ship Your Return

Pack the item securely and ship it to the appropriate address:

For the United States:

GREENFOODS AGRI USA LLC

3008 Donamire Ave NW

Kennesaw, GA 30144

United States

 

For Kenya:

GREENFOODS AGRI PROCESSING INDUSTRIES LIMITED

P.O. BOX 63 - 10205 MARAGUA

MARAGUA, Central 10205

Kenya

 

You are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

  1. Receive Refund or Exchange

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days. For exchanges, we will send you the replacement item as soon as possible.

  1. Contact Us for Any Issues

If you encounter any issues or have any questions during the return process, please do not hesitate to contact our customer support team at cu*************@gr************.com . We are here to help!